Keynote Panel 1

Keynote Panel 1

Artificial Intelligence and the Transformation of Service Industries

Leading scholars discuss how AI, data analytics, and digital innovation are reshaping service organizations, customer experience, and business performance.

Keynote Panelists

Dr. Albert Amanollahnejad

Dr. Albert Amanollahnejad

Lecturer in Business Management, York St John University, UK

Dr. Amanollahnejad leads the Small Business Innovation and Transformation Research Group. His research focuses on helping organizations adopt responsible artificial intelligence, digital technologies, and innovative business practices to improve sustainability and organizational performance.

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He has extensive experience working with SMEs, public sector organizations, industry partners, and policymakers on research and knowledge exchange projects. His work has informed the development of practical frameworks and guidance for digital transformation, responsible AI implementation, and sustainable innovation. He holds two PhDs in Business and Management and has published in leading international journals. He also serves as a reviewer for leading international journals and conferences.

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Dr. Flávio Régio Brambilla

Dr. Flávio Régio Brambilla

Professor and Coordinator, Master’s in Business Administration, Santa Cruz do Sul University (UNISC), Brazil

University professor in the Postgraduate Program in Administration, researcher, and organizational consultant.

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Education

Ph.D. in Administration; Master’s in Administration and Business: Marketing; Bachelor in Administration; Bachelor in Law.

Specializations

Human Resources; Organizational Management; Distance Education; Educational Management; Learning Management and Hybrid Educational Models.

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Dr. Thanh Ho

Dr. Thanh Ho

Associate Professor, University of Economics and Law, Vietnam National University Ho Chi Minh City (VNU-HCM), Vietnam

Dr. Ho’s research focuses on information systems, artificial intelligence, digital transformation, customer analytics, and service innovation.

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His recent work explores the application of data analytics and machine learning to customer behavior, digital commerce, tourism, and hospitality. His research aims to support data-driven decision-making and improve customer experience, service personalization, and organizational performance. He also teaches and supervises undergraduate and postgraduate students in information systems and digital business.

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